Returns & Exchanges

At Verve Coffee Roasters, we want you to love your brew, which is why we offer a 30-day satisfaction guarantee on all roasted coffee and brewing equipment. If your order isn't meeting your expectations, our team is here to help make it right through a refund or exchange.

Return Process

• 1.
  Contact Support

  Reach out to our customer experience team within 30 days of your purchase with your order number and the reason for your return.

• 2.
  Receive Authorization

  Once your request is reviewed, we will provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label for equipment returns.

• 3.
  Pack Your Item

  Securely package your items in their original packaging to ensure they are not damaged during transit back to our roastery.

• 4.
  Processing & Refund

  Once we receive your return, please allow 5-7 business days for us to process your refund to your original payment method or ship your replacement.